FAQs

1. Do you offer Cash on Delivery (COD)?

No, we currently do not offer Cash on Delivery (COD). All orders must be prepaid through our available secure payment methods.

2. What payment methods do you accept?

We accept secure online payments such as debit/credit cards, bank transfers, and other available payment options at checkout.

3. How long does delivery take?

Orders are typically delivered within 4–7 business days, depending on your location.

4. Do you offer free shipping?

Shipping charges may vary depending on your location and order size. You can view the exact shipping cost at checkout.

5. Can I return or exchange my handbag?

Yes, we offer a 7-day return/exchange policy if the product is unused and in original condition.

6. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us within 48 hours with pictures, and we will resolve the issue as soon as possible.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS.

8. Are your handbags good quality?

Yes, we ensure all our handbags are made with high-quality materials and checked before shipping.

9. Can I cancel my order?

Orders can only be canceled within a few hours after placing them. Once shipped, cancellation is not possible.

10. Do you offer international shipping?

Currently, we only deliver within USA